I. T. By The Sea, LLC

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To Southwest Florida Business Owners: Are You Tired of Dealing With Arrogant Computer Consultants Who Are Impossible To Reach When You Need Them,Miss Appointments, And Who Make You Feel Stupid Because You Don't Understand "Geek Speak"?

Then It's Time You Give Us A Call! We'll Respond To Your Computer Problems Within 60 Minutes Or Less – Guaranteed – AND Give You A Real, Live, Plain-English Speaking Person To Talk To When You Need Help

Dear Fellow Business Owner:
My name is Christine Roux and I am the President of I.T. By The Sea, LLC. For over 4 years I've been helping business owners in Southwest Florida get fast, affordable, and reliable computer support. I'm amazed at the number of business owners who put up with poor service from their computer support people. It just amazes me how unreliable and arrogant some computer technicians are. When you call them for help, you end up talking to their voice mail. Then when you finally get them on the phone, they make you wait hours – even days – before they can actually come out to see you. Even at that, a lot of them are late, never show up, and as a final insult, act as though THEY are doing YOU the favor!
Enough Is Enough!
I think it is about time someone finally got it right. That's why, at I.T. By The Sea, we decided to start a "revolution" and commit ourselves to delivering fast, affordable computer support from technicians that are professional, courteous, and reliable. Although I don't think this is an amazing concept, it still surprises me how many computer technicians don't get it right. We want you to think of us as your very own I.T. Department. We care as much about your business as you do because if your business isn't doing well, our business isn't doing well. Our goal is to give you technology solutions that will make your business run better with no hassles. This is why I have decided to take things one step further and offer you 10 (ten) personal guarantees to ensure your peace of mind.

1. You Will Be 100% Satisfied With Our Work.
You deserve complete satisfaction with our products and services. We will do whatever it takes to make you happy. If you are not happy with the work we have done in any way, just call the office within 2 weeks of the service call and we will come back out on site and make it right at no charge to you. No hassles, no problems.
2. We Will Respond To Your Call Within 60-Minutes or Less.

As an I.T By The Sea client, when you call us during regular business hours with a computer problem that needs urgent attention, we guaranteee that your phone call will be either answered immediately or returned within 60 minutes or less by an experienced technician who can help. If we fail to respond within that time frame, the work is free.
3. Repairs Will Be Lightning Fast.
You should not have to wait around all day for your computer to be repaired. We understand how important your computer network is to you; that is why we offer "Network Lifeguards," our remote support service. Thanks to this service, as long as you have a high speed Internet connection, we can securely access your computer network via the Internet so you don't have to wait around for a technician to show up. If we can't fix it remotely, we'll dispatch a technician – often the same day.
4. We will provide you with the most cost-effective solution to your problem.
As a small business owner myself, I fully understand the importance of keeping overhead and costs to a minimum. That's why all our technicians are trained to find the least expensive solution to your problem without sacrificing quality. We never charge clients for expensive upgrades, hardware, and solutions that aren't 100% necessary.
5. All Work Will Be Performed By Qualified Professionals With Real Life Experience.

We require ALL of our staff to complete on-going training to ensure we are up-to-date on the latest technologies and solutions.
6. There Will Be No Geek Speak.
You deserve to get answers to your questions in PLAIN ENGLISH.Our technicians will not talk down to you or use "geek speak". All their answers to your questions, all the information they provide you and all their communication with you will be in PLAIN ENGLISH. Period. No excuses.

7. Your Loss of Productivity Will Be As Low Possible.
Depending on the complexity of the project, we schedule system upgrades and fixes after normal business hours to save you thousands of dollars in lost productivity. System upgrades, fixes, and installations can bring down your computer network for several hours. For your convenience, we'll schedule our technicians to perform this work after hours so there is minimal interruption to your normal business activities.
8. There Will Be No Unpleasant Or Unexpected Surprises.
You should EXPECT that no damage will be done to your network or your data. Before we start working on your computer or network, we will evaluate your problem and alert you to any potential risks involved in fulfilling your job. If there are any risks, they will be explained in full, and your authorization and agreement will be obtained before the work commences. You can also choose to have your data backed up before we start any work on your machine.
9. All Projects Will Be Completed On Time And On Budget.
Before you hire us to complete a project, we will give you a fixed quote and will guarantee that price in writing. We won't nickel and dime you with "unforeseen" or "unexpected" charges. Some incompetent or unethical technicians will do this because they haven't properly planned or researched the project, OR they use it as a way to extract more money from you. Either way, we don't feel that is correct or ethical. That's why all projects to be done On Time, On Budget, No Excuses.
10. Billing Will Be Detailed And Accurate.
Every bill you receive from us is guaranteed to be accurate and detailed. You'll know exactly what you are paying for, and ALL charges will be pre-approved by you. No more one-line "mystery" bills that don't outline what you are paying for.
You Will Not Find Another Computer Consulting Firm Owner In South West Florida

I bring my laptop to job sites and use this computer for my notes, quotes and other business transactions I do out in the field.

When it began running slowly and strange messages were coming up I took it in to I.T. By The Sea for a tune up. I explained this was a computer I use daily and needed back as soon as possible.

They understood it was an emergency to get my computer back as soon as possible. They had my computer to me the very next day. They explained I had gotten a pretty nasty virus. They installed an antivirus program and explained how I can avoid getting viruses in the future.